
By Tyler Plack
Tyler Plack is the Chief Executive Officer of South River Mortgage. He joined the company as a founding employee in 2017 and served as President before becoming CEO in 2026. Tyler holds an active FHA Direct Endorsement (DE) underwriting certification.Existing loan: how to contact your servicer
It usually starts as a realization, not a decision.
Mom can’t live alone anymore. The falls are getting scarier. The stove got left on again. And somewhere between touring facilities and figuring out care costs, a second thought lands:
What do we do about the reverse mortgage?
Ask that question in any caregiver forum and you’ll get five confident answers in an hour. “Just sell it.” “Call the lender first.” “You’ll need a lawyer.” “No you won’t.”
Here’s what actually happens — and the order to do things in.

In this article11 sections
- How a move can affect the loan
- If a spouse still lives in the home
- Step 1: Confirm Who Has the Authority to Act
- Contact the loan servicer
- Step 3: Check the Title
- Step 4: Get the Real Numbers
- Ask about benefits before selling
- Step 6: Keep Taxes and Insurance Current
- Discuss a proposed property transfer
- Check the circumstances before deciding
- Frequently asked questions
How a move can affect the loan
A move or extended absence can affect your reverse mortgage. Contact the servicer before a planned move, or promptly when circumstances change. Explain whether the move is temporary or permanent and who remains in the home. The treatment depends on the loan, the reason for the absence, and any co-borrower or eligible non-borrowing-spouse protections. A relative living in the home is not automatically a co-borrower or an eligible non-borrowing spouse. Continue to meet the loan’s other obligations, including required property charges and maintenance.
If a spouse still lives in the home
Contact your loan servicer promptly after the borrower dies or moves into care. Ask which non-borrowing-spouse protections apply to your HECM and what documents and ongoing certifications are required. Eligibility depends on your HECM’s case-assignment date and HUD’s applicable requirements; special exceptions may apply. Do not assume that being married or living in the home establishes eligibility. A deferral does not determine ownership of the home. Ask an attorney about ownership and estate questions separately.
You must continue to meet applicable occupancy, certification and property-charge requirements. If an obligation has been missed, ask the servicer what options remain available. Protection from repayment becoming due does not itself provide access to additional loan advances.
Step 1: Confirm Who Has the Authority to Act
If your parent can still sign documents and make decisions, they remain in the driver’s seat and you’re simply helping.
If not, you’ll need a durable power of attorney — and the servicer will want a copy on file before discussing loan details or issuing a payoff statement to you.
No POA and your parent no longer has capacity? You may need court-appointed guardianship or conservatorship. That process takes time, so if you see it coming, start early.

Contact the loan servicer
Read the due-and-payable notice and contact the servicer promptly.
Ask for the response deadline, repayment options, documentation and any available extension in writing.
Do not assume that an extension is automatic.
Step 3: Check the Title
Before you list anything, find out exactly who owns the home.
Older reverse mortgages were sometimes set up with one spouse removed from title to qualify for a larger payout. Other homes have a deceased co-owner still on the deed, or ownership sitting in a trust. Any of these can be resolved — but some require court involvement, and title issues take longer than anything else on this list.
A local title company or real estate attorney can run this check quickly and cheaply. Do it first, not at closing.
Step 4: Get the Real Numbers
Three figures tell you everything:
- The payoff balance. Interest and mortgage insurance accrue monthly, so the balance grows every month the loan stays open. Your payoff quote will include a per-diem amount for exactly this reason.
- A realistic home value. Have a local agent run a comparative market analysis. Don’t plan around an online estimate.
- Selling costs. Budget roughly 6–7% for agent commissions and closing costs.
Home value, minus payoff, minus selling costs — that’s the equity available to help pay for care. And because the balance grows monthly, waiting has a real cost.
Ask about benefits before selling
Before selling the home or changing how funds are held, ask a qualified benefits adviser or elder-law attorney how the decision could affect benefits in your circumstances.

Step 6: Keep Taxes and Insurance Current
Your parent’s obligations under the loan continue until the day it’s paid off. A lapse in property taxes or homeowners insurance can put the loan in default on its own, independent of the move.
And if the home will sit empty, call the insurance company — standard policies often limit coverage on vacant homes, and a vacant-home rider is usually inexpensive.
Discuss a proposed property transfer
Ask the servicer and an attorney about any proposed transfer of the property and its consequences before signing.
For a new reverse mortgage, request a personalized quote from South River Mortgage.
Check the circumstances before deciding
A move or extended absence can affect your reverse mortgage. Contact the servicer before a planned move, or promptly when circumstances change. Explain whether the move is temporary or permanent and who remains in the home. The treatment depends on the loan, the reason for the absence, and any co-borrower or eligible non-borrowing-spouse protections. A relative living in the home is not automatically a co-borrower or an eligible non-borrowing spouse. Continue to meet the loan’s other obligations, including required property charges and maintenance.

Frequently asked questions
What happens when a parent moves into care?
A move or extended absence can affect your reverse mortgage. Contact the servicer before a planned move, or promptly when circumstances change. Explain whether the move is temporary or permanent and who remains in the home. The treatment depends on the loan, the reason for the absence, and any co-borrower or eligible non-borrowing-spouse protections. A relative living in the home is not automatically a co-borrower or an eligible non-borrowing spouse. Continue to meet the loan’s other obligations, including required property charges and maintenance.
What if a spouse remains in the home?
Contact your loan servicer promptly after the borrower dies or moves into care. Ask which non-borrowing-spouse protections apply to your HECM and what documents and ongoing certifications are required. Eligibility depends on your HECM’s case-assignment date and HUD’s applicable requirements; special exceptions may apply. Do not assume that being married or living in the home establishes eligibility. A deferral does not determine ownership of the home. Ask an attorney about ownership and estate questions separately.
You must continue to meet applicable occupancy, certification and property-charge requirements. If an obligation has been missed, ask the servicer what options remain available. Protection from repayment becoming due does not itself provide access to additional loan advances.
How should we check deadlines or a proposed transfer?
Read the due-and-payable notice and contact the servicer promptly.
Ask for the response deadline, repayment options, documentation and any available extension in writing.
Do not assume that an extension is automatic.
Ask the servicer and an attorney about any proposed transfer of the property and its consequences before signing.
Could a sale affect benefits?
Before selling the home or changing how funds are held, ask a qualified benefits adviser or elder-law attorney how the decision could affect benefits in your circumstances.
Use our reverse mortgage calculator to explore your options, or call 844-230-6679. No pressure. No obligation.